TechnologyO*NET: 15-1231.00
Will AI Replace Computer Network Support Specialists?
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
49out of 100
Medium Risk
AI Risk Score
49/100
Risk Level
Medium
Job Zone
4/5
Advanced
Total Tasks Analyzed
26
🤖 What AI Can Do
- â–¸Back up network data.
- â–¸Analyze and report computer network security breaches or attempted breaches.
- â–¸Identify the causes of networking problems, using diagnostic testing software and equipment.
- â–¸Document network support activities.
- â–¸Analyze network data to determine network usage, disk space availability, or server function.
- â–¸Test computer software or hardware, using standard diagnostic testing equipment and procedures.
👤 What Requires Humans
- â–¸Perform routine maintenance or standard repairs to networking components or equipment.
- â–¸Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
- â–¸Install or repair network cables, including fiber optic cables.
- â–¸Test repaired items to ensure proper operation.
- â–¸Install and configure wireless networking equipment.
Task Breakdown
🤖AI Can Automate (11)
- Back up network data.
- Analyze and report computer network security breaches or attempted breaches.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Document network support activities.
- Analyze network data to determine network usage, disk space availability, or server function.
- Test computer software or hardware, using standard diagnostic testing equipment and procedures.
- Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
- Maintain logs of network activity.
- Document help desk requests and resolutions.
- Research hardware or software products to meet technical networking or security needs.
- Run monthly network reports.
👤Requires Humans (5)
- Perform routine maintenance or standard repairs to networking components or equipment.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
- Install or repair network cables, including fiber optic cables.
- Test repaired items to ensure proper operation.
- Install and configure wireless networking equipment.
âš¡AI-Assisted (10)
- Configure security settings or access permissions for groups or individuals.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Install network software, including security or firewall software.
- Troubleshoot network or connectivity problems for users or user groups.
- Provide telephone support related to networking or connectivity issues.
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Install new hardware or software systems or components, ensuring integration with existing network systems.
- Create or update technical documentation for network installations or changes to existing installations.
Key Skills Analysis
Critical ThinkingAI-Resistant
Importance: 3.75/5.00
Active Listening
Importance: 3.50/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.38/5.00
Judgment and Decision MakingAI-Resistant
Importance: 3.38/5.00
Speaking
Importance: 3.25/5.00
Active LearningAI-Resistant
Importance: 3.25/5.00
Monitoring
Importance: 3.25/5.00
Complex Problem SolvingAI-Resistant
Importance: 3.25/5.00
Troubleshooting
Importance: 3.12/5.00
Systems AnalysisAI-Vulnerable
Importance: 3.12/5.00
WritingAI-Vulnerable
Importance: 3.00/5.00
Operations MonitoringAI-Vulnerable
Importance: 3.00/5.00
Systems Evaluation
Importance: 3.00/5.00
Time ManagementAI-Resistant
Importance: 3.00/5.00
Social PerceptivenessAI-Resistant
Importance: 2.88/5.00
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Frequently Asked Questions
Based on our analysis, Computer Network Support Specialists have a medium risk of AI replacement with a score of 49/100. While some tasks can be assisted by AI, the core responsibilities require human judgment and skills.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research