SalesO*NET: 41-2021.00
Will AI Replace Counter and Rental Clerks?
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
86out of 100
Critical Risk
AI Risk Score
86/100
Risk Level
Critical
Job Zone
2/5
Entry
Total Tasks Analyzed
15
🤖 What AI Can Do
- â–¸Compute charges for merchandise or services and receive payments.
- â–¸Provide information about rental items, such as availability, operation, or description.
- â–¸Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- â–¸Answer telephones to provide information and receive orders.
- â–¸Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- â–¸Keep records of transactions and of the number of customers entering an establishment.
👤 What Requires Humans
- â–¸Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- â–¸Advise customers on use and care of merchandise.
- â–¸Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Task Breakdown
🤖AI Can Automate (7)
- Compute charges for merchandise or services and receive payments.
- Provide information about rental items, such as availability, operation, or description.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Answer telephones to provide information and receive orders.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Keep records of transactions and of the number of customers entering an establishment.
- Reserve items for requested times and keep records of items rented.
👤Requires Humans (3)
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Advise customers on use and care of merchandise.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
âš¡AI-Assisted (5)
- Explain rental fees, policies, and procedures.
- Inspect and adjust rental items to meet needs of customer.
- Rent items, arrange for provision of services to customers, and accept returns.
- Prepare merchandise for display or for purchase or rental.
- Recommend and provide advice on a wide variety of products and services.
Key Skills Analysis
Active Listening
Importance: 3.75/5.00
Speaking
Importance: 3.38/5.00
Service OrientationAI-Resistant
Importance: 3.38/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.25/5.00
Critical ThinkingAI-Resistant
Importance: 3.12/5.00
Social PerceptivenessAI-Resistant
Importance: 3.12/5.00
WritingAI-Vulnerable
Importance: 3.00/5.00
Monitoring
Importance: 3.00/5.00
CoordinationAI-Resistant
Importance: 3.00/5.00
Time ManagementAI-Resistant
Importance: 3.00/5.00
PersuasionAI-Resistant
Importance: 2.88/5.00
NegotiationAI-Resistant
Importance: 2.88/5.00
Judgment and Decision MakingAI-Resistant
Importance: 2.88/5.00
Active LearningAI-Resistant
Importance: 2.75/5.00
Complex Problem SolvingAI-Resistant
Importance: 2.75/5.00
Related Occupations
Retail Salespersons
85/100 — Critical Risk
Cashiers
86/100 — Critical Risk
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
33/100 — Low Risk
Stockers and Order Fillers
85/100 — Critical Risk
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
8/100 — Very Low Risk
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Frequently Asked Questions
Based on our analysis, Counter and Rental Clerks have a critical risk of AI replacement with a score of 86/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research