Personal Care & ServiceO*NET: 39-3031.00
Will AI Replace Ushers, Lobby Attendants, and Ticket Takers?
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
39out of 100
Low Risk
AI Risk Score
39/100
Risk Level
Low
Job Zone
2/5
Entry
Total Tasks Analyzed
12
🤖 What AI Can Do
- ▸Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- ▸Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
👤 What Requires Humans
- ▸Guide patrons to exits or provide other instructions or assistance in case of emergency.
Task Breakdown
🤖AI Can Automate (2)
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
👤Requires Humans (1)
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
⚡AI-Assisted (9)
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Maintain order and ensure adherence to safety rules.
Key Skills Analysis
Social PerceptivenessAI-Resistant
Importance: 3.38/5.00
Speaking
Importance: 3.25/5.00
Service OrientationAI-Resistant
Importance: 3.25/5.00
Active Listening
Importance: 3.12/5.00
CoordinationAI-Resistant
Importance: 3.00/5.00
PersuasionAI-Resistant
Importance: 2.88/5.00
NegotiationAI-Resistant
Importance: 2.88/5.00
Reading ComprehensionAI-Vulnerable
Importance: 2.75/5.00
Critical ThinkingAI-Resistant
Importance: 2.75/5.00
Monitoring
Importance: 2.75/5.00
Active LearningAI-Resistant
Importance: 2.62/5.00
Complex Problem SolvingAI-Resistant
Importance: 2.50/5.00
Time ManagementAI-Resistant
Importance: 2.50/5.00
Judgment and Decision MakingAI-Resistant
Importance: 2.38/5.00
Management of Personnel ResourcesAI-Resistant
Importance: 2.38/5.00
Related Occupations
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
81/100 — Critical Risk
Baggage Porters and Bellhops
72/100 — High Risk
Hotel, Motel, and Resort Desk Clerks
89/100 — Critical Risk
Passenger Attendants
61/100 — High Risk
Reservation and Transportation Ticket Agents and Travel Clerks
66/100 — High Risk
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Frequently Asked Questions
Based on our analysis, Ushers, Lobby Attendants, and Ticket Takers have a low risk of AI replacement with a score of 39/100. This role requires significant human skills like creativity, empathy, and complex decision-making that AI cannot easily replicate.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research