Office & AdministrativeO*NET: 43-6014.00
Will AI Replace Secretaries and Administrative Assistants, Except Legal, Medical, and Executive?
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
92out of 100
Critical Risk
AI Risk Score
92/100
Risk Level
Critical
Job Zone
2/5
Entry
Total Tasks Analyzed
20
🤖 What AI Can Do
- ▸Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- ▸Create, maintain, and enter information into databases.
- ▸Use computers for various applications, such as database management or word processing.
- ▸Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- ▸Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- ▸Schedule and confirm appointments for clients, customers, or supervisors.
👤 What Requires Humans
- ▸Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Task Breakdown
🤖AI Can Automate (12)
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Make copies of correspondence or other printed material.
- Learn to operate new office technologies as they are developed and implemented.
👤Requires Humans (1)
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
⚡AI-Assisted (7)
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Maintain scheduling and event calendars.
- Complete forms in accordance with company procedures.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Train and assist staff with computer usage.
- Order and dispense supplies.
- Prepare conference or event materials, such as flyers or invitations.
Key Skills Analysis
Active Listening
Importance: 4.00/5.00
Speaking
Importance: 4.00/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.88/5.00
WritingAI-Vulnerable
Importance: 3.75/5.00
Service OrientationAI-Resistant
Importance: 3.50/5.00
Time ManagementAI-Resistant
Importance: 3.50/5.00
Monitoring
Importance: 3.12/5.00
CoordinationAI-Resistant
Importance: 3.12/5.00
Critical ThinkingAI-Resistant
Importance: 3.00/5.00
Social PerceptivenessAI-Resistant
Importance: 3.00/5.00
Judgment and Decision MakingAI-Resistant
Importance: 3.00/5.00
Active LearningAI-Resistant
Importance: 2.88/5.00
Complex Problem SolvingAI-Resistant
Importance: 2.88/5.00
Management of Personnel ResourcesAI-Resistant
Importance: 2.62/5.00
NegotiationAI-Resistant
Importance: 2.38/5.00
Related Occupations
Executive Secretaries and Executive Administrative Assistants
92/100 — Critical Risk
Office Clerks, General
91/100 — Critical Risk
Administrative Services Managers
28/100 — Low Risk
Legal Secretaries and Administrative Assistants
93/100 — Critical Risk
Medical Secretaries and Administrative Assistants
91/100 — Critical Risk
Future-Proof Your Career
Whether AI poses a high or low risk to your role, staying ahead means continuous learning. Explore courses to build AI-resistant skills.
Frequently Asked Questions
Based on our analysis, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive have a critical risk of AI replacement with a score of 92/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research