Office & AdministrativeO*NET: 43-3071.00
Will AI Replace Tellers?
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
86out of 100
Critical Risk
AI Risk Score
86/100
Risk Level
Critical
Job Zone
2/5
Entry
Total Tasks Analyzed
19
🤖 What AI Can Do
- â–¸Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- â–¸Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- â–¸Monitor bank vaults to ensure cash balances are correct.
- â–¸Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- â–¸Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- â–¸Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
👤 What Requires Humans
- â–¸Providing empathy and emotional support
- â–¸Creative problem-solving in ambiguous contexts
- â–¸Physical tasks requiring fine motor skills and dexterity
Task Breakdown
🤖AI Can Automate (12)
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Monitor bank vaults to ensure cash balances are correct.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Prepare and verify cashier's checks.
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Sort and file deposit slips and checks.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
âš¡AI-Assisted (7)
- Resolve problems or discrepancies concerning customers' accounts.
- Answer telephones and assist customers with their questions.
- Identify transaction mistakes when debits and credits do not balance.
- Carry out special services for customers, such as ordering bank cards and checks.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Order a supply of cash to meet daily needs.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
Key Skills Analysis
Active Listening
Importance: 3.50/5.00
Speaking
Importance: 3.25/5.00
Reading ComprehensionAI-Vulnerable
Importance: 3.12/5.00
Critical ThinkingAI-Resistant
Importance: 3.12/5.00
Monitoring
Importance: 3.12/5.00
Social PerceptivenessAI-Resistant
Importance: 3.12/5.00
Service OrientationAI-Resistant
Importance: 3.12/5.00
WritingAI-Vulnerable
Importance: 3.00/5.00
MathematicsAI-Vulnerable
Importance: 3.00/5.00
Time ManagementAI-Resistant
Importance: 3.00/5.00
Active LearningAI-Resistant
Importance: 2.88/5.00
CoordinationAI-Resistant
Importance: 2.88/5.00
InstructingAI-Resistant
Importance: 2.88/5.00
Complex Problem SolvingAI-Resistant
Importance: 2.88/5.00
Judgment and Decision MakingAI-Resistant
Importance: 2.88/5.00
Related Occupations
Future-Proof Your Career
Whether AI poses a high or low risk to your role, staying ahead means continuous learning. Explore courses to build AI-resistant skills.
Frequently Asked Questions
Based on our analysis, Tellers have a critical risk of AI replacement with a score of 86/100. Many routine tasks in this role can be automated, but human oversight remains important.
Last updated: 2026-03-28· Data from O*NET 30.2 & Frey/Osborne automation research